AMCS Platform 8.2from Waste Industry Products
In February, AMCS launched AMCS Platform 8.2, the first of three major releases this year. “This release amongst other things revolves around smart user experience, enhanced recycling capabilities and improved customer management”, as Elaine Treacy, Global Product Director of AMCS points out in an interview. “With the AMCS Platform, we provide a comprehensive end-to-end enterprise-grade SaaS solution that manages everything from customer onboarding, contract management, integrated transport and weighbridge operations right through to billing and reporting plus materials recycling including inventory, sales and exports. There is no other Platform that offers such a fully integrated portfolio of solutions to manage the waste and recycling lifecycle, a key enabler of the circular economy”, she says. What are the key feature highlights of the 8.2 release? “In addition to the transformation of the UI, the other main features in the 8.2 release focus on driving recycling margins and operational efficiency. We have enhanced functionality around grading and quality assessment of the inbound materials. Within the recycling industry, yield is critical," says Treacy. “Being able to record moisture content, material grades, contamination and ensure companies are not overpaying due to lower quality or contamination is key. We have built-in a comprehensive quality evaluation system to grade inbound materials. With this release, we also improved demand planning into production sites – used paper mills, energy from waste facilities or materials recovery facilities (MRFs). Loads can be planned and procured much more effectively through an automated process.” “Additionally, to further assist our customers in 8.2, we have embedded a digital training capability that guides users step by step to complete key processes providing visual tips and ques. The embedded training also provides online resources and walkthroughs to explain key processes. With this, our waste and recycling customers are able to speed up their user adoption, simplify onboarding and ensure optimum use of the application.” How do users benefit from this newly designed Demand Planning module? “The demand planning functionality serves to drive operational efficiency. Companies can benefit from a streamlined and automated approach in terms of planning the volume of the material required for a week, a month or even a year to meet operational requirements,” she explains. “With demand planning, companies plan, buy and have visibility of the inbound material, the cost and margin of material bought, and arrival at locations in time to serve the demands of that site. Since operations like paper mills, energy from waste facilities (EFWs) or steel mills can’t afford any downtime, this advanced material planning assures the overall operational efficiency ensuring that plant uptime is guaranteed.” Why is customer management one of the key areas in the 8.2 release? “Customer management is one of the key modules, of which the Web UI has been redesigned and enhanced with much more intuitive automated process flows. It is facilitating ‘time to value’ for customers to allow them to onboard their end-customers much more quickly. They also have a single view of every customer from services contracted, through to the status of the activities, the location of a vehicle, and the invoicing of the service,” Treacy lists. “If there is a problem like a locked gate or contamination, customer service representatives have access to pictures and notes in real-time via a driver’s connected in-cab mobile solution.” How do users benefit from this newly designed customer management? “One of our objectives is to enable first call resolution on customer queries.” According to Elaine, it is all about being informed and having access to real-time information. “With a consolidated, single customer view the customer service employees are armed with required information without having to make five or six calls to find out what the problem is. This is very important to our customers who are constantly striving to deliver superior service.” For more information, visit www.amcsgroup.com.
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